Prince William’s godmother has resigned from her duties at Buckingham Palace after making “unacceptable” comments at a reception hosted by the Queen Consort.

Lady Susan Hussey, 83, quit after asking Ngozi Fulani, chief executive of Sistah Space, where she “really came from” during a reception at the palace on Tuesday.

A spokesperson for her godson the Prince of Wales said it was “really disappointing” to hear what had happened.

“Obviously, I wasn’t there, but racism has no place in our society. The comments were unacceptable, and it is right that the individual has stepped aside with immediate effect,” the Kensington Palace spokesperson said.

Ms Fulani, who is black, works as an advocate for survivors of domestic abuse and described the exchange as a “violation”.

She wrote on Twitter that Lady Hussey, who she refers to as ‘Lady SH’, “approached me, moved my hair to see my name badge” and then insisted on asking her “what part of Africa are you from”.

Despite her saying she is British, the aide said: “I can see I am going to have a challenge getting you to say where you’re from.”

It comes after Meghan, Duchess of Sussex, claimed last year that a member of the royal household raised concerns about what colour skin her son Archie would have before he was born.

The palace responded by saying that “issues raised, particularly that of race” were “concerning” and the matters would be addressed privately.

Buckingham Palace said of Tuesday’s events: “We take this incident extremely seriously and have investigated immediately to establish the full details.

“In this instance, unacceptable and deeply regrettable comments have been made. We have reached out to Ngozi Fulani on this matter, and are inviting her to discuss all elements of her experience in person if she wishes.

“In the meantime, the individual concerned would like to express her profound apologies for the hurt caused and has stepped aside from her honorary role with immediate effect.

“All members of the household are being reminded of the diversity and inclusivity policies which they are required to uphold at all times.”

In an interview with LBC, Ms Fulani said “nobody from the palace has spoken to me”, but she would be “happy to have a conversation to bring about a positive solution”.

Reflecting further, she said: “To be honest I wish that the lady could be spoken to and know the damage she has caused and preferably not be front-facing.

“But for her to resign, that has nothing to do with me. I don’t feel good about that. She’s an elder and in my culture we respect elders.

“Conversations need to be had with the relevant people so this kind of thing doesn’t happen again.”

One of Queen’s closest confidants

Lady Hussey was married to Marmaduke Hussey, former chairman of the BBC’s board of governors and was one of the Queen’s closest confidants and ladies in waiting for more than 50 years.

Despite strict COVID restrictions, she accompanied Her Majesty to Prince Philip’s funeral.

Ms Fulani said the incident left her with “mixed feelings” about the event on stopping violence against women and girls, where other guests included Ukraine’s first lady Olena Zelenska and Jordan’s Queen Rania.

Responding to messages of support, she added that being unable to report the issue or tell the Queen Consort about it added to her distress.

“There was nobody to report it to. I couldn’t report it to the Queen Consort, plus it was such a shock to me and the other 2 women, that we were stunned to temporary silence,” she wrote.

“I just stood at the edge of the room, smiled & engaged briefly with who spoke to me until I could leave.”

‘Treated almost like trespassers’

Mandu Reid, leader of the Women’s Equality Party, who was stood next to Ms Fulani and witnessed the exchange, said she was “stunned”.

She told Sky News: “It was really uncomfortable. If Ngozi was a white woman there is no way that line of questioning would have taken place. It’s not what you expect.”

“We weren’t gate crashers, but we were made to feel almost like trespassers.”

Asked if she was reassured by Lady Hussey stepping down and apologising, she said no – and that the royals need to “step up” and acknowledge that “institutional racism is part of the culture”.

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Based in Hackney, east London, Ms Fulani’s organisation Sistah Space is a support organisation for women of African and Caribbean heritage affected by abuse.

It said in a statement: “We at Sistah Space would like to raise awareness about this issue rather than shame another individual.”

Domestic abuse is one of the key causes championed by the Queen Consort since she became part of the Royal Family.